Therefore, we regret that we are not able to cancel orders once they have been transmitted to the appropriate fulfillment center, warehouse, and/or manufacturer for processing and fulfillment.
When you submit your order, it is instantly and automatically entered into our database; an order confirmation e-mail is sent to you (the customer); and your payment is verified by our system. For the majority of our orders, within an hour or so, your order is sent to the appropriate fulfillment center, warehouse, and/or manufacturer for processing and can no longer be modified in any way.
It is our hope that in most cases, our commitment to expediting the order processing time (whenever applicable) works to your advantage.
As per our return policy, you may return your order to us for a full refund of the merchandise value (excluding exempted items that are deemed Non-Returnable). Please consult our return policy and our refund policy for more information on returning your order and refunds.
In some cases, such as Pre-Orders or Back-Ordered Items, it is possible to cancel all or part of your order since these types of items are not scheduled for immediate shipment.
If you have pre-ordered or back-ordered items on your order that you wish to cancel, please contact us either via E-mail firstname.lastname@example.org, or via Phone by calling us at +1(646) 586-8285 and make sure to include the following information:
- YOUR ORDER NUMBER
- Item(s) to be Cancelled
- YOUR ORDER NUMBER
- Item(s) to be Returned
- Indicate if you'd like a Refund or Exchange (for each item)
At the time you place your order, an authorization, or pending transaction, will be posted to your credit card or bank account within one day. The purpose of this authorization is to make sure that funds will be available for withdrawal once we ship your item(s).
Therefore, if you have a backorder or pre-order item, there will be a gap between the date your order was placed, and the date the funds are withdrawn for that item.