We want you to love your shopping experience and purchase with Fashion Curated Online N.Y.C.
If for any reason you are not satisfied with an item you have purchased, you may return the item for an exchange or refund within 14 days of receiving the order.
Please note the following conditions that apply to all returns:
- We accept returns for Domestic orders only. WE DO NOT ACCEPT INTERNATIONAL RETURNS.
- Customer must contact our Returns Department via e-mail at firstname.lastname@example.org to request a return and obtain a Return Merchandise Authorization (RMA) form for EACH item the Customer wishes to return. This must be done PRIOR to sending back any items for your return. ONLY QUALIFIED, AND APPROVED RETURNS WITH COMPLETED RMA FORMS WILL BE HONORED AND PROCESSED. An RMA is required for each item the customer wishes to return because each item may have a different return address. Please be sure to send the correct item(s) to the correct return address(es) which are provided to you on the RMA form by Customer Service.
- CUSTOMER is responsible for paying all costs for returning the item(s) to the appropriate return location(s) as specified on the RMA form for each individual item. We highly recommend using a return service with Tracking, Insurance, and Delivery Confirmation for your return package(s) for Fashion Curated Online N.Y.C. will NOT be held liable for any Lost, Damaged, or Late Return Packages. There is NO ADDITIONAL CHARGE when we ship an exchange item to you.
- Shipping fees are NOT REFUNDABLE. All Shipping charges that Fashion Curated Online N.Y.C. incurs for processing your original order are NOT refunded when you return an item. This includes any additional shipping charges incurred for orders with multiple shipments.
- Refunds are issued to the original payment method used to place the order. Refunds/Credits CANNOT be issued in the form of checks. If it appears to be impossible for whatever reason for us to issue refund to the original payment method, ONLY STORE CREDIT for the total value of the refund amount will be issued to customer in the form of an Electronic Gift Certificate. This issuance of store credit will replace the cash refund and complete the return transaction.
- All items must be returned in New, Resaleable condition: Unworn, Unwashed, Have all original merchandise tags attached (when applicable), and original packaging (when applicable) for item to be returnable.
- If we do not have your requested exchange item(s) available on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
- We are NOT able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Since we do NOT store customers' payment information (i.e. credit card information) on file, we are NOT able to charge your original payment method used to place the order for any difference in price.
- We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we CANNOT process an exchange for (2) T-shirts, even if the merchandise total is the same.
- Any jewelry returned that is NOT in BRAND NEW condition (i.e. has been worn, tarnished, or shows any sign of damage or alterations) will NOT be refunded or exchanged.
CERTAIN ITEMS ARE NON-RETURNABLE SUCH AS (all of the following listed):
- Personalized Items
- Final Sale/Clearance Items
- Intimates, Underwear & Lingerie
- Bodysuits & Swimwear (One-piece; Two-pieces)
- Cosmetics/Beauty Products (hair products, tools, lotions, makeup, nail polish, etc.)
- Certain Jewelry Items (i.e. Earrings)
*Exclusions apply. Fashion Curated Online N.Y.C. reserves the right to refuse any returns.
DAMAGED AND/OR DEFECTIVE PRODUCT POLICY:
Although very uncommon, if you happen to receive a shipment with any damaged and/or defective products, you must contact us WITHIN 3 DAYS (a.k.a. 72 hours) of receipt of your order (a.k.a. delivery date) with your damaged and/or defective item(s) claim(s). LATE CLAIMS (i.e. any claims not made or submitted to us within 3 days of receipt) will NOT be honored under any circumstances.
As stated in our Return Policy, all refunds are issued to the original form of payment used to place the order. Refunds/Credits CANNOT be issued in the form of checks. Please keep in mind that most refunds are processed within 5-10 business days (1 to 2 weeks) of the item(s) arriving at each of the appropriate fulfillment centers/warehouses/manufacturers. You may contact us via email at email@example.com with the tracking number(s) of your return shipment(s) once they have been shipped to expedite the refund process.
However, returns processing times may vary depending on the season. During the holiday season, returns may take up to a billing cycle to process.
Based on your financial institution and/or original method of payment used to place the order, please allow an additional 3-8 business days for the transfer of funds to clear once your refund has already been processed.
Shipping charges incurred for the processing of your original order are NOT refunded.
If you are awaiting a refund due to a shipping carrier claim (i.e. lost or damaged shipments), please understand that the claims process can vary based on the shipping carrier and the specifics of the claim. Most claims are resolved within 10 business days. However, it may take longer. No refunds can be issued until the claim investigation has been concluded and confirms that loss or damage of the shipment by the carrier.
If, for whatever reason, it is not possible for us to refund your original payment method (i.e. you used a pre-paid gift card, etc.), ONLY STORE CREDIT will be issued in the form of an Electronic Gift Certificate for the total value amount of the refund. The issuance of the Store Credit replaces the cash refund and completes the return.
The normal order processing time (a.k.a. Lead Time) for each individual item sold by Fashion Curated Online N.Y.C. is stated/posted in the "DETAILS & SIZE CHART" section located on the item's Product Details Page. The processing time may vary per item.
During this processing time, your online order is transmitted to the appropriate fulfillment center, warehouse, and/or manufacturer for the item to be safely packed and processed for shipment to you as quickly as possible.
To ensure that your package is delivered properly and you receive your shipment within the timeframe we may advertise, please make sure to enter your address fully and correctly. Use proper abbreviations and have spaces inserted properly. We do NOT take responsibility for any incorrect address information. If the package is returned to us as "Undeliverable" or "Non-deliverable", we will only issue a Store Credit for the net price of your item(s) minus the shipping charge.
- Shipping Methods (i.e. Next Day, 2nd Day, Priority, Ground, etc.) indicate the transit time AFTER the order has been picked up by the shipping carrier. It does NOT include our processing time at our fulfillment centers, warehouses, and/or manufacturers. Transit time begins once the order has been shipped out/picked up by the shipping carrier, not necessarily once the order has been placed.
- Certain items that are made-to-order (i.e. Personalized Items,etc.) or require special preparation for shipment (i.e. Large or Fragile items), may require a longer processing time.
- Expected Processing Times for Each Individual Item is posted on the item's product description page.
- Orders placed after 2:00pm Eastern Time (EST) will begin processing the following business day.
- BACKORDERED & PRE-ORDER items do NOT begin processing until inventory is received at our fulfillment centers, warehouses and/or manufacturers.
- You may receive multiple shipping notification emails if your order is split into more than one shipment. This would be a result of your items shipping from more than one warehouse location. Please note that items which are shipped from multiple locations may not all arrive on the same date.
- If, for any reason, you refuse any shipment(s) sent to you on behalf of Fashion Curated Online N.Y.C. to fulfill your order from fashioncuratednyc.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. A 15% restocking fee will also apply to any refusals. This amount will be deducted from your refund.
We want to make sure you get your order as quickly as possible. If your order has experienced a delay in shipment which exceeds the normal processing and shipping time, please do not hesitate to contact us.
If your tracking information states that your package has been delivered, but you have not yet received it, you must address this with the CARRIER. Fashion Curated Online N.Y.C. does not hold any responsibility for packages that state to be "Delivered". We also are not responsible for any packages that are lost-in-transit. WE DO NOT ISSUE ANY REFUNDS FOR PACKAGES THAT STATE TO BE "DELIVERED" or are LOST-IN-TRANSIT. These issues are to be addressed by the carrier and are the primary reasons why we insure our packages whenever applicable!
ORDER CANCELLATION POLICY:
We are extremely dedicated to processing and fulfilling our orders for our customers as fast as possible!
Therefore, we regret that we are not able to cancel orders once they have been transmitted to the appropriate fulfillment center, warehouse, and/or manufacturer for processing and fulfillment.
When you submit your order, it is instantly and automatically entered into our database; an order confirmation e-mail is sent to you (the customer); and your payment is verified by our system. For the majority of our orders, within an hour or so, your order is sent to the appropriate fulfillment center, warehouse, and/or manufacturer for processing and can no longer be modified in any way.
It is our hope that in most cases, our commitment to expediting the order processing time (whenever applicable) works to your advantage.
As per our return policy, you may return your order to us for a full refund of the merchandise value (excluding exempted items that are deemed Non-Returnable). Please consult our return policy and our refund policy for more information on returning your order and refunds.
In some cases, such as Pre-Orders or Back-Ordered Items, it is possible to cancel all or part of your order since these types of items are not scheduled for immediate shipment.
If you have pre-ordered or back-ordered items on your order that you wish to cancel, please contact us either via E-mail at firstname.lastname@example.org, or via Phone by calling us at +1(646) 586-8285 and make sure to include the following information:
- YOUR ORDER NUMBER
- Item(s) to be Cancelled